Ⅴ. Google Authenticator not working or lost?

Q: Google Authenticator not working or lost?

A:If you have lost access to your Google Authenticator app or it has stopped working, you can reset your Google Authentication by following the steps below :

Step 1:

If you receive a "2FA code error" after you input your Google Authentication code, please follow the instructions below to solve the problem:

• Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to login). 
• Clear your browser cache and cookies.
• Try to login from our dedicated mobile app.

Step 2:
Please confirm if you have backed up your Google Key（The key may look like "Key : 6QGMVNJ43XSEI****);
If yes, please download Google Authenticator APP and input the key or Scan the QR to generate the code.

Step 3:  

If you did not save the Google key, but you can access to your account.

Please enter the Security Settings, click the reset on the Google Authenticator.

Note: To secure your assets, you won’t be able to withdraw any funds within 24 hours after Change your Google Authenticator.

Web：

APP:

Step 4:

If you lost your Google authenticator, you could reset on the login page.

If the above solutions can’t solve the issue for you, please visit our Support Center & type in "Google Authenticator" in the chat bot. Our friendly support staff will follow up with you afterwards.